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Sales and Support

We’re dedicated to the proposition that simply having the best precision ag products and technologies in the world isn’t good enough. O fato é que nossos produtos e sistemas são tão bons quanto o suporte e as pessoas que temos por trás deles. Which is to say we take great pride in the level of support and service we provide our entire customer base—from distributors, dealers, and OEMs (Original Equipment Manufacturer) on the one hand, to custom operators and growers on the other. Como um cliente da Raven, sua satisfação é uma das nossas maiores prioridades. So we make sure we earn it with industry-leading sales, support, and service at every level.

Gerentes de contas

Nossos gerentes de contas trabalham em estreita colaboração com as concessionárias e fabricantes de equipamentos originais, para garantir que eles recebam as ferramentas e a assistência que precisam para vender e representar os produtos da Raven no seu território com sucesso. Cada gerente de contas é um especialista em campo na agricultura e tecnologia de precisão. Eles são especialmente treinados e equipados para proporcionar revendedores da Raven e fabricantes de equipamentos originais com assistência líder na indústria e treinamento.

Especialistas de Atendimento ao Cliente

Our Customer Support Specialists handle incoming sales inquiries, such as price and availability of parts, place orders, process warranty claims, and inventory return requests. They work closely with dealers to keep them informed of any order issues that need immediate attention. Eles também permanecem em estreita comunicação com os gerentes de contas, para garantir que o melhor serviço possível está sendo fornecido para nossos revendedores.

TECHNICAL SERVICE SPECIALISTS

Our Technical Service Specialists are part of an in-house team of experts, uniquely qualified to assist Raven dealers with technical expertise on all matters pertaining to Raven products and related systems. Raven dealers and OEMs are given priority status over their customers that contact Raven. This enables each dealer and OEM to quickly reach a Technical Service Specialist for support. For this reason, the dealers’ and OEMs’ customers are advised to contact them directly to allow Raven to continue to provide prompt and efficient support.

PRECISION AG SPECIALISTS

Raven Precision Ag Specialists provide regional distributor sales support and market products. The PAS ensures that Raven distributors have sufficient knowledge to market and provide field support for Raven’s products. They also conduct training sessions and demonstrations of Raven products for distributors and prospective customers.